A Community for Agency Operators
"Nobody tells you that the hardest part of running an agency isn't getting clients — it's keeping yourself from burning it all down on a Tuesday."

From a real thread inside the community.

Guild is a free Discord where agency owners trade war stories, share actual SOPs, and solve the problems that don't have a Twitter thread yet. No courses. No upsells. Just operators who've been where you are and know what actually works.

Guild member 1Guild member 2Guild member 3Guild member 4

1,400+ agency owners already inside

The Origin
I

The isolation at the top is real.

You hit $15K months and everyone assumes you've figured it out. Your team thinks you have answers. Your clients think you're confident. Your family thinks you're successful.

But at 11pm you're Googling "how to fire a contractor without losing the project" and reading the same three Medium posts that don't know what a retainer even is.

The paid masterminds recycle the same playbook. The Twitter threads are written for optics. And the people who actually know what they're doing aren't posting about it — they're in small, private conversations.

II

It started with ten people and a shared problem.

In early 2024, a creative director billing $22K/month created a Discord channel and sent it to nine people she'd met in different corners of the internet. The only rule: no pitching, no positioning — just talk like you're actually running a business.

The first ten conversations were about the things nobody writes about publicly: how to price a retainer without underselling, whether to hire a project manager or just stay small, what to do when a $8K client goes silent after the proposal.

Within a week, people were sharing actual contract templates. Within a month, someone had their first $50K month and credited a pricing framework someone had posted at 1am on a Wednesday.

III

Today it's 1,400 operators and growing.

Guild now has channels for every problem you're probably facing: scope creep, hiring your first full-timer, building a sales process when you hate selling, managing client expectations without losing the relationship.

Members range from freelancers billing their first $5K month to dev shop owners running 12-person teams. What they share is that they've outgrown the generic advice — they need specificity, and they need to talk to people who are actually in it.

It's still free. It will stay free. Because the whole point is that this kind of conversation shouldn't have a paywall.

1,400+

Agency operators

$0

Forever free

38

Active channels

4+

Years of threads

Inside the Server

Real conversations,
happening right now.

These are anonymized fragments from actual threads this week. The specificity is the point — this is what the conversation looks like when people stop performing and start talking.

"Someone in here gave me the exact email template I needed at midnight on a Sunday. That's the whole thing."

— Member since March 2024, dev shop owner

#hiring-and-ops
anon_founder_82Creative Director, 8-person shopYesterday at 11:47 PM

Does anyone have a script for letting someone go who's technically doing their job but just... killing the culture? They're not bad enough to fire for cause but the energy is actively hurting the team.

💀 14🙏 9
ops_operator_55Dev Shop, 11 peopleYesterday at 11:52 PM

Been there. The script I use: 'This role has evolved and it's no longer the right fit for where you're headed.' Then I go silent. Don't over-explain. Sharing the exact doc I use in #resources.

#pricing-and-proposals
media_buyer_41Media Buying Agency, $180K/yrTuesday at 2:14 AM

My margins are getting crushed — CPMs up 40% YoY, clients won't budge on fees. Anyone successfully repriced existing retainers without losing them? Looking for actual language, not 'communicate your value'.

📉 22👀 31
agency_owner_17Performance Agency, 6-personTuesday at 2:31 AM

I repriced 4 clients last quarter. 3 stayed, 1 left — and that 1 was the one I dreaded getting on calls with anyway. The email template that worked: [shared a Google Doc link]. Key: frame it as a scope update, not a price increase.

#wins-and-milestones
studio_lead_29Brand Studio, solo → 4 peopleMonday at 9:03 AM

First $50K month. 🎉 Couldn't have done it without the retainer structure I copied from @anon_founder_82 six months ago. The anchor pricing thread in #resources is genuinely the best thing I've read about agency pricing.

🎉 47🔥 38💪 29
#scope-and-contracts
dev_shop_63Dev Agency, 7-personLast Friday at 4:55 PM

Client just asked for 'one small change' that is absolutely not small. Week 6 of an 8-week project. If I push back they'll say I'm being difficult. If I absorb it I'm training them to do this forever. Help.

😅 18
pm_turned_founderDigital Agency, 5 peopleLast Friday at 5:08 PM

Exact language: 'Happy to include this — want to scope it properly so we don't rush it. I'll send a change order for the time estimate.' Then send it immediately. The faster you send it, the more normal it feels. Never apologize for it.

Usernames anonymized. Timestamps real. Conversations happen daily.

Who's Inside

You'll recognize these people.

Guild isn't for every business owner. It's for the specific kind of person who's outgrown generic advice and needs to talk to someone who actually knows what a retainer contract looks like.

Creative Agency

The Creative Director billing $20K months who still can't figure out hiring.

Running a 4–8 person brand or design shop. The work is good — great, even. But every hire either underdelivers or leaves in 6 months, and the founder is still doing the senior work.

What they talk about in Guild

  • Writing job descriptions that attract operators, not artists
  • Pricing creative work without commoditizing it
  • Managing client expectations on brand timelines

"I had more clarity in one week of threads here than in six months of a $2K mastermind."

Dev Shop

The dev shop owner drowning in scope creep on every single project.

Running a 5–12 person development agency. Technically excellent. Commercially frustrated. Every project ends in a negotiation about what "included" means.

What they talk about in Guild

  • Writing contracts that actually hold up
  • Transitioning from project to retainer revenue
  • Saying no to a client mid-project without killing the relationship

"The scope creep channel alone is worth it. Someone shared a contract clause that saved me $14K in disputed work."

Media Buying

The media buyer whose margins are thinning by the quarter.

Running a 3–7 person performance marketing agency. Revenue looks fine on the surface. But CPMs are up, client budgets are flat, and the percentage fee model is starting to feel like a trap.

What they talk about in Guild

  • Repricing existing clients without triggering a review
  • Building service tiers that protect margins
  • Deciding when to fire an unprofitable account

"I repriced three clients using a template from this server. Two stayed. The one who left was costing me more than they paid."

Freelancer → Founder

The freelancer who accidentally became a founder and is figuring it out in real time.

Billing $5K–$15K/month solo or with one contractor. Not sure if they're building a business or just a job. The jump from "doing the work" to "running a team" feels enormous.

What they talk about in Guild

  • Deciding when and who to hire first
  • Building systems before burning out
  • Pricing projects to create space for growth

"I joined when I was doing everything myself. Six months later I have two contractors and a waitlist. The hiring templates here are what made it real."

Join the Conversation

You're already late to a good conversation.

Right now, someone in Guild is asking the exact question you've been sitting on. Someone else is answering it with a template, a contract clause, or an experience that took them two years to learn.

It's free. It's always been free. Join and see what people are actually talking about today.

Join the Server Free
No credit card. No form. Just Discord.
No courses, no upsells — ever.
Leave whenever. Stay because it's useful.
Not ready to join yet?

Read this week's top thread first.

Every Friday we pull the most useful conversation from the week — the thread with the most saves, the template that got shared the most, the question that hit hardest. One email, no fluff.

Weekly. Unsubscribe anytime. No pitch at the end.

Last week's thread

#pricing-and-proposals

"How do you raise rates on a client you've had for 3 years without making it weird? They're my biggest account but I'm also basically subsidizing their growth at this point."

47 replies · 23 saves · 1 contract template shared